IVR SOLUTION

Home/Products / IVR SOLUTION

Mokalmat is a complete powerful and easy to use environment for creating many IVR applications. Creating an IVR system with Mokalmat takes just a few clicks:

  • Record your prompts.
  • Use miFlow to drag and drop the IVR actions.
  • Use miAdmin to upload the call flow and prompts.
  • Use miAdmin to deploy the call flow and monitor your IVR channel.

miSystem

Mokalmat IVR System (miSystem) is an Interactive Voice Response System (IVR) that consists of Mokalmat IVR Server (miServer) that answers the call, a Graphic User Interface (GUI) for development called Mokalmat IVR Flow (miFlow) and a web interface for making several adminstration tasks called Mokalmat IVR Admin (miAdmin).

miSystem supports all kind of interfaces Session Initiation Protocol (SIP) for Voice over IP (VoIP), Analog Lines Foreign eXchange Office interface (FXO) and Digital Lines wither SS7 ISUP, SS7 TUP or ISDN PRI (E1/T1).



miServer

Mokalmat IVR Server (miServer) is the heart of our IVR, on which runs the call flows. It scans physical interface telephony cards that handles the connection to the Telephony interface and asssigns a predefined call flow for each Line. It also has miAdmin web Application embedded inside it for various administration tasks.

Top


miFlow

Mokalmat IVR Flow (miFlow) enables you to define the functionality and workflow of your call flow with just a few clicks. Our Flow-Designer provides you with an easy, drag-and-drop graphical interface to design and compile the flow-scripts used by the IVR system-miSystem. It permits the scripts to be customized and changed at any time in order to meet your current and future requirements. This ensures that your IVR is dynamic and open to change at all times in your ever changing business environment whenever you try to implement certain IVR behavior.

miFlow is a free tool and will always remain FREE! No needed license to run.Read More...

Top


miAdmin

Mokalmat IVR Admin (miAdmin) is a web interface that runs on arbitary port you can choose - e.g. 8080. It is used to monitor the channels status, check the license and the hardware installed, upload call flows and prompts and Deploy the call flow. Read More...

Top