Proactive Center
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Proactive Center is a perfect solution for any call center seeking automation for the first call resolution in complicated process organization.
In big organization sometimes the only way to fix a problem to the customer needs raising a trouble ticket to back-end technical team to solve customer problem which leads to at least 24 hours delay.
With Proactive Center, technical team can easily make a flow for the needed solution through a drag and drop tool to access the technical system without any violation or security risk which is then translated into a simple forms to be used by the Customer care Agents to easily submit the requests online and solve the customer problem.
Story: Vodafone Egypt.In many cases Vodafone Egypt.
We offer best in class service for your needs
About Us
Mokalmat, LLC is a software house based in Cairo, Egypt. Since Inception it has been known for its quality solutions that fits your exact needs.
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Our Contacts
2 Street 277 off 263,
Maadi, Cairo, Egypt.
(+20) 2517 4788
(+20) 2517 4808