Proactive Center

Proactive Center is a perfect solution for any call center seeking automation for the first call resolution in complicated process organization.

In big organization sometimes the only way to fix a problem to the customer needs raising a trouble ticket to back-end technical team to solve customer problem which leads to at least 24 hours delay.

With Proactive Center, technical team can easily make a flow for the needed solution through a drag and drop tool to access the technical system without any violation or security risk which is then translated into a simple forms to be used by the Customer care Agents to easily submit the requests online and solve the customer problem.

Story: Vodafone Egypt.
In many cases Vodafone Egypt.

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About Us

Mokalmat, LLC is a software house based in Cairo, Egypt. Since Inception it has been known for its quality solutions that fits your exact needs.

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Our Contacts

2 Street 277 off 263,
Maadi, Cairo, Egypt.

(+20) 2517 4788
(+20) 2517 4808